FAQs

Purchasing Numicon

We know that mathematics can be very difficult for many students, as the concept of number is such an abstract idea.

Numicon grew out of a classroom-based research project carried out in the UK between 1996 and 1998 by Numicon authors Ruth Atkinson, Romey Tacon and Dr Tony Wing. They sought to discover why it was that so many students failed in arithmetic when they were successful in all other curriculum areas.

As it was developed by practising teachers, the resources and activities are practical and accessible, and can be used in any classroom setting.

The essential components of the Numicon approach are the Teaching Resource Handbooks and student apparatus which varies at each stage of schooling.

Apparatus can be purchased in packs or each item can be purchased separately enabling schools to create their own kits based on student numbers and the preferred school approach. We can prepare a resources proposal for you

We can help you in deciding which products and resources are best for your needs. We offer both face-to-face and online show-and-tell sessions and can prepare a resource proposal for your school based on year levels and class sizes. We've popped some more information in the Getting Started page.

Yes we offer comprehensive professional development programs that ensure educators are making the most of the resources.  

Our Numicon trainer is accredited to deliver interactive professional development, giving direct experience of Numicon activities and insight into the underpinning theory. Visit our Professional Development page for more information and contact us for pricing at hello@skyrocketmaths.com.au.  

We always maintain stock of the most popular items in our catalogue. Other products, including apparatus kits, are special order only and will usually take between 3 and 4 weeks for delivery. You can still need to add them to your order and finalise your checkout and the items will be ordered fro you. Therefore you may receive your order in two parts. We will keep you updated though. You'll receive a Shipping Confirmation email from us so you'll know your order is on its way.

Placing an order

 

  • We use Shopify payments and PayPal as our payment methods on our website. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.
  • Schools that have a purchase order and wish to have an invoice issued for payment can select ‘Bank Deposit’ on checkout. Unless otherwise agreed by us in writing, the terms of payment for the goods provided with a school purchase order are strictly 14 days from the date of the invoice.
All prices in our store are listed in Australian Dollars (AUD) and all payments must be made in Australian dollars only.

Yes, all goods are sold inclusive of GST.

Assuming your order hasn’t been dispatched yet, we can add extra items to your original order to help you save on shipping.

The best thing to do is get in touch with us ASAP and and we can go from there. Just call 0414 888 270 between 9am and 5pm AEDT Mon-Fri or email us at hello@skyrocketmaths.com.au.

Shipping costs and delivery

Shipping will be calculated automatically at checkout based on the weight of the products you purchase and is capped at $25.00 per order. If your order is spilt across multiple deliveries we will cover the cost of additional deliveries.

If your order is spilt across multiple deliveries we will cover the cost of postage for additional deliveries.

The most popular items in our catalogue will be on their way to you within 3-4 working days. Once your parcel is handed over to our postal partners, travel times within Australia and to the Pacific Islands will depend on where you're located.

If an item is out of stock your order will be processed and out of stock items ordered and shipped to you when they arrive.

Other products, including apparatus kits, some teacher books and student books are special order only.

Please note that if the items are special order or not currently in stock there is a delivery delay of approx. 12 weeks. Items can still be added to your order but may arrive in 2 shipments. We will keep you updated though. You'll receive a Shipping Confirmation email from us so you'll know your order is on its way.

Yes we ship to Austrlain addresses and the following Pacific Islands; Cook Islands, Fiji, Marshall Islands, Solomon Islands, Papua New Guinea, Vanuatu, New Caledonia and Tuvalu. Shipping prices quoted are for Australian customers only. If you're outside of Australia, please contact us for a shipping quote.

When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is sent as regular air mail. Please note that not all countries allow for tracked postage internationally. If you have questions regarding postage to your location, please send us a message prior to placing your order.

Returns and Faults

We are sorry to hear your product has not arrived in perfect condition. If an item is received faulty then we'll gladly replace or refund it provided you contact us within fourteen days of purchase. You will need to provide the ISBN’s and quantity of the items you would like to return, as well as the invoice number they arrived on. Please email hello@skyrocketmaths.com.au with details of the fault and if possible include a photo.

We will accept the return of goods purchased on a cash sale basis within fourteen days of purchase. The goods must be in new condition, and any plastic wrapping must be intact.

We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.